Shipping policy
Shipping Policy
Last updated: 15/06/2026
Bora Paw is an online-only ecommerce store. We do not operate a physical retail location. All orders are placed through our website and delivered to the shipping address provided at checkout.
If you have any questions about shipping or your order, please contact us at:
contact@borapaw.com
1. Shipping Destinations
We currently ship to customers in the United Kingdom.
At this time, we may not offer shipping to every country or region. If your location is not available at checkout, we are currently unable to deliver to that address.
2. Shipping Options
We currently offer the following shipping options:
Standard Shipping — Free
Estimated delivery time: 5 to 8 business days
Express Shipping — £3.00
Estimated delivery time: 3 to 5 business days
Delivery times are estimates and may vary depending on processing time, carrier availability, public holidays, high demand periods, weather conditions, customs procedures, or circumstances outside our control.
3. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment confirmation.
Processing time includes order verification, supplier processing, quality checks, packing and preparation for shipment.
Orders are not processed, shipped or delivered on weekends or public holidays.
During busy periods, processing times may be slightly longer.
4. Total Delivery Time
Total delivery time is calculated as:
Processing Time + Shipping Time
For example, if an order takes 1 to 3 business days to process and is shipped using Standard Shipping, the estimated total delivery time may be approximately 6 to 11 business days.
These timeframes are estimates only and are not guaranteed unless expressly stated at checkout.
5. Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
Current shipping rates:
Standard Shipping: Free
Express Shipping: £3.00
We reserve the right to update our shipping rates at any time. The shipping cost charged will be the cost displayed at checkout when you place your order.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Please allow some time for the tracking information to update after your order has been dispatched.
If you have not received tracking information after your order has been processed, please contact us at:
contact@borapaw.com
7. Delivery Address
Please make sure your shipping address is complete and accurate before placing your order.
Bora Paw is not responsible for failed delivery, delays or lost packages caused by incorrect, incomplete or outdated address information provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at:
contact@borapaw.com
If the order has not yet been processed or shipped, we will do our best to update the address. If the order has already been processed or shipped, we may not be able to change the delivery address.
8. Delays
We aim to deliver all orders within the estimated delivery timeframe shown at checkout.
However, delivery delays may occasionally occur due to carrier delays, customs procedures, public holidays, weather conditions, high order volume or events outside our control.
If your order is significantly delayed, please contact us and we will help investigate the status of your shipment.
A delayed order is not automatically considered lost.
9. Lost Orders
If your order appears to be lost in transit, please contact us at:
contact@borapaw.com
We will review the tracking information and work with our shipping partner to investigate the issue.
If the order is confirmed as lost, we will offer an appropriate solution, which may include a replacement or refund.
10. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, incorrect, or not as described, contact us as soon as possible at:
contact@borapaw.com
Please include your order number and clear photos or videos showing the issue.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, resend, refund or another suitable resolution.
For more information, please review our Returns & Refunds Policy.
11. Customs, Duties and Import Fees
Some orders may be shipped through fulfilment or shipping partners.
For orders delivered within the United Kingdom, any applicable shipping costs and available delivery options will be shown at checkout.
If any customs duties, VAT, import charges, handling fees or additional delivery charges apply, they may be collected by the carrier, customs authority or local delivery provider, unless expressly stated otherwise at checkout.
If you have any questions about shipping fees or possible charges, please contact us before placing your order at:
contact@borapaw.com
12. Delivery Responsibility
Bora Paw remains responsible for helping resolve delivery issues until the order is delivered to the address provided at checkout.
If your order is not delivered within the estimated timeframe, please contact us so we can assist you.
Nothing in this Shipping Policy affects your statutory consumer rights.
13. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
contact@borapaw.com
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, you may need to wait until it is delivered and then request a return according to our Returns & Refunds Policy.
14. Contact
For any shipping questions, delivery issues or order support, please contact us at:
Bora Paw
Online ecommerce store
Website: borapaw.com
Email: contact@borapaw.com