Terms of service
Terms of Service
Last updated: 15/06/2026
Welcome to Bora Paw.
These Terms of Service (“Terms”) apply to your use of our website, borapaw.com, and to any purchase made through our online store.
Bora Paw is an online-only ecommerce store. We do not operate a physical retail location. Throughout these Terms, “Bora Paw”, “we”, “us” and “our” refer to the operator of this website and online store.
By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
If you do not agree with these Terms, you should not use our website or purchase from our store.
1. Online Store
Bora Paw sells pet walking and outdoor pet accessories through our online store.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to display products, process orders and provide a secure checkout experience.
All purchases made through our website are made directly with Bora Paw. Shopify is not responsible for the products sold by Bora Paw or for any order-related issue between you and Bora Paw.
2. Eligibility
By using this website or placing an order, you confirm that you are at least the age of majority in your country, region, state or province of residence, or that you have permission from a parent or legal guardian.
You agree to provide accurate, complete and up-to-date information when placing an order, including your name, email address, billing information, shipping address and payment details.
You are responsible for ensuring that all order information is correct before completing your purchase.
3. Products
We make reasonable efforts to display our products as accurately as possible, including descriptions, images, colours, materials, features and specifications.
However, product colours and appearance may vary slightly depending on your device screen, lighting, photography and display settings.
Product descriptions, prices and availability may change at any time without notice.
We reserve the right to limit the sale of our products to any person, region or jurisdiction, and to discontinue any product at any time.
4. Orders
When you place an order on our website, you are making an offer to purchase the selected product.
Your order is accepted only when payment has been successfully processed and we send you an order confirmation.
We reserve the right to refuse, cancel or limit any order where we believe there may be an error, fraud risk, stock issue, pricing mistake, payment problem or violation of these Terms.
If we cancel an order after payment has been made, we will refund the amount paid to the original payment method where appropriate.
5. Pricing, Taxes and Payment
All prices are displayed in the currency shown at checkout.
Prices may change at any time without notice. The price charged will be the price displayed at the time you place your order.
Unless otherwise stated at checkout, prices may not include taxes, duties, customs fees, import charges, handling fees or shipping costs.
Where applicable, taxes and shipping fees will be calculated and displayed at checkout before you complete your purchase.
You agree to provide accurate payment information and confirm that you are authorised to use the payment method provided.
6. Shipping and Delivery
Bora Paw works with trusted fulfilment and shipping partners to process and deliver orders.
Estimated delivery times are shown in our Shipping Policy and/or at checkout. Delivery estimates are not guaranteed and may vary due to processing times, carrier delays, customs procedures, public holidays, weather, high demand or events outside our control.
Once your order has been shipped, you will receive tracking information where available.
We are responsible for helping you investigate delivery issues, lost parcels, incorrect items, damaged products or defective products in accordance with our Shipping Policy and Returns & Refunds Policy.
Please make sure your shipping address is complete and accurate before placing your order. Bora Paw is not responsible for failed delivery caused by incorrect or incomplete address information provided by the customer.
7. Customs, Duties and Import Fees
Some orders may be shipped from international fulfilment partners.
Depending on the shipping method, destination country and applicable laws, your order may be subject to customs duties, import taxes, VAT, handling fees or other charges.
Where possible, we aim to provide clear shipping and tax information at checkout. However, customers are responsible for reading the product page, checkout information and Shipping Policy before placing an order.
If any additional import charges apply, they may be collected by the carrier, customs authority or local delivery provider, unless expressly stated otherwise at checkout.
For any questions about shipping, duties or taxes, contact us before placing your order at:
contact@borapaw.com
8. Returns and Refunds
Returns, refunds, damaged products, defective items and order issues are handled according to our Returns & Refunds Policy.
You can contact us at:
contact@borapaw.com
Nothing in these Terms affects your statutory consumer rights.
9. UK Consumer Rights
If you are a consumer in the United Kingdom, you may have certain legal rights, including rights relating to online cancellations, returns, faulty goods, damaged goods, incorrect goods and products that are not as described.
These Terms do not limit or remove any rights you have under applicable consumer protection laws.
For more details, please review our Returns & Refunds Policy.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
contact@borapaw.com
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, you may need to wait until it is delivered and then request a return according to our Returns & Refunds Policy.
11. Use of Our Website
You agree to use our website only for lawful purposes.
You must not use our website:
- for any unlawful or fraudulent purpose
- to violate any applicable law or regulation
- to infringe our intellectual property rights or the rights of others
- to transmit viruses, malware or harmful code
- to interfere with the operation or security of the website
- to scrape, copy, reproduce or exploit any part of the website without permission
- to send spam, phishing messages or misleading information
- to impersonate another person or entity
- to attempt unauthorised access to any system, account or data
We reserve the right to suspend or block access to our website if we believe these Terms have been violated.
12. Intellectual Property
All content on this website, including but not limited to logos, brand names, product names, text, images, graphics, icons, videos, designs, layouts and website content, is owned by Bora Paw or used with permission.
You may not copy, reproduce, distribute, modify, sell, publish, display or use any content from our website without our prior written permission.
The Bora Paw name, logo, designs and brand elements may not be used without our permission.
13. User Content, Reviews and Feedback
If you submit reviews, photos, videos, comments, feedback, suggestions or other content to Bora Paw, you grant us permission to use, reproduce, edit, publish, display and share that content for business, marketing and promotional purposes.
You confirm that any content you submit is accurate, lawful and does not violate the rights of any third party.
We may remove or edit content that we believe is offensive, misleading, unlawful, inappropriate or in violation of these Terms.
14. Third-Party Links and Tools
Our website may contain links to third-party websites, apps, payment providers, shipping services or tools.
We are not responsible for the content, policies, security, accuracy or practices of third-party websites or services.
Your use of third-party services is subject to their own terms and policies.
15. Shopify
Our store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to operate our online store. However, any purchase made through our website is made directly with Bora Paw.
By using our website, you understand that Shopify is not responsible for any product, delivery, refund, return, damage, injury, loss or dispute relating to your purchase from Bora Paw.
16. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy and understand how your personal information may be collected, used, stored and shared.
Because our store is powered by Shopify, some personal information may also be processed by Shopify and relevant third-party service providers in order to operate the store, process payments, manage orders and provide our services.
17. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery times, availability or other details.
We reserve the right to correct errors, update information, cancel orders or change details at any time, including after an order has been placed, where permitted by law.
If we cancel an order due to an error and you have already paid, we will issue an appropriate refund.
18. Disclaimer
We make reasonable efforts to keep our website accurate, secure and available, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.
Our products are provided for normal consumer use and should be used according to the product information and reasonable care instructions.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Bora Paw will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, loss of revenue, loss of data or loss of business opportunity arising from your use of our website or products.
This does not affect your statutory consumer rights or any liability that cannot legally be excluded or limited.
20. Indemnification
You agree to indemnify and hold Bora Paw harmless from any claims, damages, losses, liabilities or expenses arising from your misuse of our website, your breach of these Terms, your violation of applicable law, or your infringement of any third-party rights.
21. Termination
We may suspend or terminate your access to our website or services if we believe you have violated these Terms or used our website unlawfully or improperly.
Sections relating to intellectual property, limitation of liability, privacy, indemnification, governing law and any other provisions that should reasonably survive termination will continue to apply.
22. Changes to These Terms
We may update or change these Terms from time to time.
The latest version will always be available on this page. The “Last updated” date at the top of this page will indicate when the Terms were last revised.
Your continued use of our website after changes are posted means you accept the updated Terms.
23. Governing Law
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.
Nothing in these Terms affects your statutory consumer rights under applicable law.
24. Contact Information
If you have any questions about these Terms, your order, our products or our policies, please contact us at:
Bora Paw
Online ecommerce store
Website: borapaw.com
Email: contact@borapaw.com